About Neil Gowans

"Doesn't matter how well you solve the wrong problem."
The words I live by! I have worked in the ATI for over 18 years and engaged with many airlines throughout the world, optimising them through digital transformation. I have developed over these years a unique methodology that reveals the true airline ops problems that should be addressed first, as they are the ones that yield the greater value and return on investment. Additionally, the methodology reveals digital opportunities that were previous unrecognised.

I have worked for major companies such as Rolls Royce, Rockwell Collins, SITA and most recently, SITAONAIR. My services are available to airline suppliers as well as airlines and consultancy businesses.

NG (Next Gen) Consulting helps airlines to be Next Gen airlines.

What I do

With all stakeholders in one place (ie pilots, cabin crew, dispatch, IT, tech pubs, engineering, etc), facilitated group sessions examine the existing proceses. Pain points are recorded. Role paths are recorded (the aircraft is a role in this process). I collect this process information along with key data and then analyse how the processes and roles can be optimised.
Data is key to optimisation - obviously making it digital but also making sure those that need it get the data at the right time, removing bottlenecks. It is surprising how many airlines have broken processes and accept the repair as 'normal'.
It doesn't have to be this way! Solve the right problem(s) and then the airline is ready for growth, cost-efficient, as are the staff.
An onsite engagement typically takes 4 days, with the analysis report being delivered around 3 weeks later.

My results

NUMBER OF AIRLINES

NUMBER OF WORKSHOPS

EFFICIENCY INCREASE - %

COST REDUCTION - Typical annual ($USDMILLIONS)

DELAY COST REDUCTION - Typical annual ($USDMILLIONS)

otp iMPROVEMENT - %